Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Reis Cleaning Services.
How can I get a quote?
Yes, absolutely. You can request a FREE online quote here.
Do you provide cleaning services in Oak Bluffs?
Yes. We provide cleaning services to all of Martha’s Vineyard residents to include Oak Bluffs, Edgartown, Vineyard Haven, and many more!
Does someone have to visit my house before I can book a cleaning?
Absolutely not! In most cases you can call us to get a quote or request one on our booking page.
Does the cleaner have their own equipment?
Yes, the cleaner will have their own equipment. We just ask that we have access to running water and electricity.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME-DAY BOOKING?
we don’t guarantee same-day bookings. But, depending on the day, we may be able to accommodate. Give us a call!
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you.
If you’re not going to be home, make sure you let us know how to access your house.
If you’re going to stay home we just ask that you socially distance yourself from our cleaners.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.