Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Reis Cleaning Services.
General Questions
How can I get a quote?
Yes, absolutely. You can request a FREE online quote here.
Do you provide cleaning services in Oak Bluffs?
Yes. We provide cleaning services to all of Martha’s Vineyard residents to include Oak Bluffs, Edgartown, Vineyard Haven, and many more!
Does someone have to visit my house before I can book a cleaning?
Absolutely not! In most cases you can call us to get a quote or request one on our booking page.
Does the cleaner have their own equipment?
Yes, the cleaner will have their own equipment. We just ask that we have access to running water and electricity.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
CAN I GET A SAME-DAY BOOKING?
we don’t guarantee same-day bookings. But, depending on the day, we may be able to accommodate. Give us a call!
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you.
If you’re not going to be home, make sure you let us know how to access your house.
If you’re going to stay home we just ask that you socially distance yourself from our cleaners.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
Cleaning Questions
WHAT'S INCLUDED IN A STANDARD CLEANING?
Here’s a listing of what gets cleaned in every room of your house:
Bedrooms & Common Areas
Completed Each Time We Visit
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Tables, counters, and shelves dusted
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Doors and door frames dusted and spot cleaned
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Cobwebs removed
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Picture frames dusted
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Mirrors polished
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Lamps dusted
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Window sills and frame
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Sofa cushions vacuumed
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Floors, rugs, and carpets vacuumed/mopped
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Stairs vacuumed and spot cleaned
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Empty full trash cans
Bathrooms
Completed Each Time We Visit
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General dusting
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Shower/tub walls and basins cleaned
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Shower doors cleaned
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Vanity and sink cleaned
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Mirrors and chrome fixtures polished
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Floors mopped, rugs shook out or vacuumed where possible
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Toilets cleaned inside, outside, and behind
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Window sills and frame
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Cobwebs removed
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Doors and door frames dusted and spot cleaned
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Front of cabinets cleaned
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Empty full trash cans
Kitchens
Completed Each Time We Visit
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Countertops cleaned
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Outside of range hood cleaned
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Top and front of range cleaned
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Sinks cleaned and chrome/stainless steel shined
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Fronts of all appliances cleaned
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Floors vacuumed and mopped
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Window sills and frame
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Cobwebs removed
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Microwave wiped out
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Doors and door frames dusted and spot cleaned
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Small appliances dusted
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Empty full trash cans
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting our different service pages.